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ProviderNumber: 330125

Title: ROCHESTER GENERAL HOSPITAL

Address1: 1425 PORTLAND AVENUE

City: ROCHESTER

State Code: NY

Zip Code: 14621

County: MONROE

Phone Number: 5859224000

Hospital Type: Acute Care Hospitals

Hospital Ownership: Voluntary non-profit - Private

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - YES; Stroke Care - YES; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: No Different (Number of Patients: 116; Rate: 130.67; Lower Est.: 90.9; Higher Est.: 170.44)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 10172; Rate: 0.3; Lower Est.: 0.01; Higher Est.: 0.59)

Breathing failure after surgery Compared to National Average: No Different (Number of Patients: 937; Rate: 12.62; Lower Est.: 8.11; Higher Est.: 17.13)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 3302; Rate: 5.08; Lower Est.: 1.9; Higher Est.: 8.26)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 368; Rate: 2.49; Lower Est.: 0.57; Higher Est.: 4.41)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 10723; Rate: 2.6; Lower Est.: 1.68; Higher Est.: 3.52)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: No Different (Number of Patients: 32; Rate: 6; Lower Est.: 3.55; Higher Est.: 8.45)

Deaths after admission for broken hip Compared to National Average: No Different (Number of Patients: 150; Rate: 3.22; Lower Est.: 1.83; Higher Est.: 4.61)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 4; Usually: 16; Always: 80
Doctors communicated well - Sometimes/Never: 4; Usually: 17; Always: 79
Receive help as soon as they want - Sometimes/Never: 11; Usually: 27; Always: 62
Pain was well controlled - Sometimes/Never: 4; Usually: 25; Always: 71
Explained about medicines before giving it to them - Sometimes/Never: 20; Usually: 16; Always: 64
Clean room and bathroom - Sometimes/Never: 8; Usually: 27; Always: 65
Area around their room were quiet at night - Sometimes/Never: 20; Usually: 38; Always: 42
Provided recovery at home instructions - Yes: 91; No: 9
Hospital rating (O to 10; 10 highest) - 6 or lower: 7; 7 or 8: 21; 9 or 10: 72
YES, would recommend the hospital: 77
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 72

Percentage of Patients who would recommend the hospital: Definitely Recommend: 77; Probably Recommend: 20; Not Recommend: 3

Surgery patients given the right antibiotic to prevent infection: 99% (Number of Patients: 1852)

Patients treated at the right time within 24 hrs before or after: 98% (Number of Patients: 640)

Outpatients having surgery who got an antibiotic at the right time: 96% (Number of Patients: 641)

Outpatients having surgery who got the right kind of antibiotic: 93% (Number of Patients: 628)

ProviderNumber: 330226

Title: UNITY HOSPITAL OF ROCHESTER

Address1: 1555 LONG POND ROAD

City: ROCHESTER

State Code: NY

Zip Code: 14626

County: MONROE

Phone Number: 5857237000

Hospital Type: Acute Care Hospitals

Hospital Ownership: Voluntary non-profit - Private

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - NO; Stroke Care - YES; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: No Different (Number of Patients: 55; Rate: 131.87; Lower Est.: 84.44; Higher Est.: 179.3)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 5460; Rate: 0.15; Lower Est.: 0; Higher Est.: 0.52)

Breathing failure after surgery Compared to National Average: No Different (Number of Patients: 732; Rate: 12.18; Lower Est.: 6.3; Higher Est.: 18.06)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 1418; Rate: 7.1; Lower Est.: 2.4; Higher Est.: 11.8)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 124; Rate: 2; Lower Est.: 0; Higher Est.: 4.14)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 5527; Rate: 1.28; Lower Est.: 0; Higher Est.: 2.71)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Number of Cases Too Small (Number of Patients: 13; Rate: NA)

Deaths after admission for broken hip Compared to National Average: No Different (Number of Patients: 103; Rate: 3.11; Lower Est.: 1.54; Higher Est.: 4.68)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 7; Usually: 18; Always: 75
Doctors communicated well - Sometimes/Never: 5; Usually: 18; Always: 77
Receive help as soon as they want - Sometimes/Never: 14; Usually: 31; Always: 55
Pain was well controlled - Sometimes/Never: 6; Usually: 30; Always: 64
Explained about medicines before giving it to them - Sometimes/Never: 21; Usually: 24; Always: 55
Clean room and bathroom - Sometimes/Never: 13; Usually: 28; Always: 59
Area around their room were quiet at night - Sometimes/Never: 17; Usually: 37; Always: 46
Provided recovery at home instructions - Yes: 88; No: 12
Hospital rating (O to 10; 10 highest) - 6 or lower: 11; 7 or 8: 24; 9 or 10: 65
YES, would recommend the hospital: 71
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 65

Percentage of Patients who would recommend the hospital: Definitely Recommend: 71; Probably Recommend: 22; Not Recommend: 7

Surgery patients given the right antibiotic to prevent infection: 93% (Number of Patients: 397)

Patients treated at the right time within 24 hrs before or after: 99% (Number of Patients: 156)

Outpatients having surgery who got an antibiotic at the right time: 92% (Number of Patients: 333)

Outpatients having surgery who got the right kind of antibiotic: 98% (Number of Patients: 329)

ProviderNumber: 330164

Title: HIGHLAND HOSPITAL

Address1: 1000 SOUTH AVENUE

City: ROCHESTER

State Code: NY

Zip Code: 14620

County: MONROE

Phone Number: 5854732200

Hospital Type: Acute Care Hospitals

Hospital Ownership: Voluntary non-profit - Private

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - NO; Stroke Care - YES; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: No Different (Number of Patients: 79; Rate: 154.45; Lower Est.: 106.65; Higher Est.: 202.25)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 5636; Rate: 0.46; Lower Est.: 0.05; Higher Est.: 0.87)

Breathing failure after surgery Compared to National Average: Worse (Number of Patients: 1142; Rate: 17.04; Lower Est.: 12.2; Higher Est.: 21.88)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 1745; Rate: 5.76; Lower Est.: 1.53; Higher Est.: 9.99)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 285; Rate: 1.91; Lower Est.: 0; Higher Est.: 4.01)

Accidental cuts and tears from medical treatment Compared to National Average: Worse (Number of Patients: 5754; Rate: 3.55; Lower Est.: 2.28; Higher Est.: 4.82)

Serious Complications Compared to National Average: Worse (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Not Available (Number of Patients: NA; Rate: NA)

Deaths after admission for broken hip Compared to National Average: No Different (Number of Patients: 139; Rate: 2.85; Lower Est.: 1.38; Higher Est.: 4.32)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 4; Usually: 19; Always: 77
Doctors communicated well - Sometimes/Never: 4; Usually: 15; Always: 81
Receive help as soon as they want - Sometimes/Never: 13; Usually: 31; Always: 56
Pain was well controlled - Sometimes/Never: 7; Usually: 24; Always: 69
Explained about medicines before giving it to them - Sometimes/Never: 22; Usually: 18; Always: 60
Clean room and bathroom - Sometimes/Never: 10; Usually: 25; Always: 65
Area around their room were quiet at night - Sometimes/Never: 16; Usually: 35; Always: 49
Provided recovery at home instructions - Yes: 86; No: 14
Hospital rating (O to 10; 10 highest) - 6 or lower: 8; 7 or 8: 24; 9 or 10: 68
YES, would recommend the hospital: 77
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 68

Percentage of Patients who would recommend the hospital: Definitely Recommend: 77; Probably Recommend: 19; Not Recommend: 4

Surgery patients given the right antibiotic to prevent infection: 98% (Number of Patients: 776)

Patients treated at the right time within 24 hrs before or after: 98% (Number of Patients: 224)

Outpatients having surgery who got an antibiotic at the right time: 96% (Number of Patients: 178)

Outpatients having surgery who got the right kind of antibiotic: 96% (Number of Patients: 176)