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ProviderNumber: 50140

Title: KAISER FOUNDATION HOSPITAL FONTANA

Address1: 9961 SIERRA AVE

City: FONTANA

State Code: CA

Zip Code: 92335

County: SAN BERNARDINO

Phone Number: 9094275500

Hospital Type: Acute Care Hospitals

Hospital Ownership: Voluntary non-profit - Private

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - NO; Stroke Care - NO; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: Number of Cases Too Small - Number of Patients: 10; Rate: NA)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 1507; Rate: 0.29; Lower Est.: 0; Higher Est.: 0.8)

Breathing failure after surgery Compared to National Average: No Different (Number of Patients: 78; Rate: 11.79; Lower Est.: 2.97; Higher Est.: 20.61)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 223; Rate: 3.97; Lower Est.: 0; Higher Est.: 12.08)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 33; Rate: 2.08; Lower Est.: 0; Higher Est.: 4.26)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 1578; Rate: 2.3; Lower Est.: 0.05; Higher Est.: 4.55)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Number of Cases Too Small (Number of Patients: 3; Rate: NA)

Deaths after admission for broken hip Compared to National Average: Number of Cases Too Small (Number of Patients: 18; Rate: NA)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 6; Usually: 20; Always: 74
Doctors communicated well - Sometimes/Never: 5; Usually: 16; Always: 79
Receive help as soon as they want - Sometimes/Never: 13; Usually: 28; Always: 59
Pain was well controlled - Sometimes/Never: 7; Usually: 25; Always: 68
Explained about medicines before giving it to them - Sometimes/Never: 22; Usually: 18; Always: 60
Clean room and bathroom - Sometimes/Never: 12; Usually: 24; Always: 64
Area around their room were quiet at night - Sometimes/Never: 20; Usually: 36; Always: 44
Provided recovery at home instructions - Yes: 83; No: 17
Hospital rating (O to 10; 10 highest) - 6 or lower: 9; 7 or 8: 24; 9 or 10: 67
YES, would recommend the hospital: 69
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 67

Percentage of Patients who would recommend the hospital: Definitely Recommend: 69; Probably Recommend: 26; Not Recommend: 5

Surgery patients given the right antibiotic to prevent infection: NA

Patients treated at the right time within 24 hrs before or after: NA

Outpatients having surgery who got an antibiotic at the right time: NA

Outpatients having surgery who got the right kind of antibiotic: NA

ProviderNumber: 50089

Title: COMMUNITY HOSPITAL OF SAN BERNARDINO

Address1: 1805 MEDICAL CENTER DRIVE

City: SAN BERNARDINO

State Code: CA

Zip Code: 92411

County: SAN BERNARDINO

Phone Number: 9098876333

Hospital Type: Acute Care Hospitals

Hospital Ownership: Voluntary non-profit - Private

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - NO; Stroke Care - NO; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: No Different (Number of Patients: 28; Rate: 127.41; Lower Est.: 75.2; Higher Est.: 179.62)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 2099; Rate: 0.25; Lower Est.: 0; Higher Est.: 0.72)

Breathing failure after surgery Compared to National Average: No Different (Number of Patients: 67; Rate: 13.9; Lower Est.: 5.14; Higher Est.: 22.66)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 293; Rate: 5.13; Lower Est.: 0; Higher Est.: 12.83)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 78; Rate: 1.98; Lower Est.: 0; Higher Est.: 4.12)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 2187; Rate: 2; Lower Est.: 0; Higher Est.: 4.12)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Not Available (Number of Patients: NA; Rate: NA)

Deaths after admission for broken hip Compared to National Average: Number of Cases Too Small (Number of Patients: 19; Rate: NA)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 12; Usually: 26; Always: 62
Doctors communicated well - Sometimes/Never: 13; Usually: 22; Always: 65
Receive help as soon as they want - Sometimes/Never: 20; Usually: 31; Always: 49
Pain was well controlled - Sometimes/Never: 14; Usually: 27; Always: 59
Explained about medicines before giving it to them - Sometimes/Never: 26; Usually: 20; Always: 54
Clean room and bathroom - Sometimes/Never: 14; Usually: 23; Always: 63
Area around their room were quiet at night - Sometimes/Never: 20; Usually: 32; Always: 48
Provided recovery at home instructions - Yes: 78; No: 22
Hospital rating (O to 10; 10 highest) - 6 or lower: 17; 7 or 8: 28; 9 or 10: 55
YES, would recommend the hospital: 57
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 55

Percentage of Patients who would recommend the hospital: Definitely Recommend: 57; Probably Recommend: 31; Not Recommend: 12

Surgery patients given the right antibiotic to prevent infection: 89% (Number of Patients: 80)

Patients treated at the right time within 24 hrs before or after: 97% (Number of Patients: 62)

Outpatients having surgery who got an antibiotic at the right time: 88% (Number of Patients: 16)

Outpatients having surgery who got the right kind of antibiotic: 86% (Number of Patients: 14)

ProviderNumber: 50292

Title: RIVERSIDE COUNTY REGIONAL MEDICAL CENTER

Address1: 26520 CACTUS AVENUE

City: MORENO VALLEY

State Code: CA

Zip Code: 92555

County: RIVERSIDE

Phone Number: 9514864000

Hospital Type: Acute Care Hospitals

Hospital Ownership: Proprietary

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - NO; Stroke Care - NO; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: Number of Cases Too Small - Number of Patients: 13; Rate: NA)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 3070; Rate: 0.46; Lower Est.: 0.01; Higher Est.: 0.91)

Breathing failure after surgery Compared to National Average: No Different (Number of Patients: 106; Rate: 7.7; Lower Est.: 0; Higher Est.: 16.77)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 318; Rate: 2.23; Lower Est.: 0; Higher Est.: 10.34)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 46; Rate: 2.65; Lower Est.: 0.47; Higher Est.: 4.83)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 3142; Rate: 0.82; Lower Est.: 0; Higher Est.: 2.9)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Not Available (Number of Patients: NA; Rate: NA)

Deaths after admission for broken hip Compared to National Average: No Different (Number of Patients: 30; Rate: 3.02; Lower Est.: 1.26; Higher Est.: 4.78)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 8; Usually: 22; Always: 70
Doctors communicated well - Sometimes/Never: 5; Usually: 19; Always: 76
Receive help as soon as they want - Sometimes/Never: 17; Usually: 34; Always: 49
Pain was well controlled - Sometimes/Never: 9; Usually: 26; Always: 65
Explained about medicines before giving it to them - Sometimes/Never: 26; Usually: 16; Always: 58
Clean room and bathroom - Sometimes/Never: 18; Usually: 25; Always: 57
Area around their room were quiet at night - Sometimes/Never: 16; Usually: 34; Always: 50
Provided recovery at home instructions - Yes: 80; No: 20
Hospital rating (O to 10; 10 highest) - 6 or lower: 8; 7 or 8: 26; 9 or 10: 66
YES, would recommend the hospital: 71
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 66

Percentage of Patients who would recommend the hospital: Definitely Recommend: 71; Probably Recommend: 23; Not Recommend: 6

Surgery patients given the right antibiotic to prevent infection: 98% (Number of Patients: 216)

Patients treated at the right time within 24 hrs before or after: 98% (Number of Patients: 182)

Outpatients having surgery who got an antibiotic at the right time: 90% (Number of Patients: 61)

Outpatients having surgery who got the right kind of antibiotic: 99% (Number of Patients: 74)

ProviderNumber: 50129

Title: ST BERNARDINE MEDICAL CENTER

Address1: 2101 N WATERMAN AVE

City: SAN BERNARDINO

State Code: CA

Zip Code: 92404

County: SAN BERNARDINO

Phone Number: 9098814440

Hospital Type: Acute Care Hospitals

Hospital Ownership: Voluntary non-profit - Church

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - YES; Stroke Care - NO; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: No Different (Number of Patients: 125; Rate: 99.44; Lower Est.: 60.28; Higher Est.: 138.6)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 5465; Rate: 0.37; Lower Est.: 0; Higher Est.: 0.74)

Breathing failure after surgery Compared to National Average: Worse (Number of Patients: 690; Rate: 16.26; Lower Est.: 10.71; Higher Est.: 21.81)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 2095; Rate: 4.05; Lower Est.: 0; Higher Est.: 8.15)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 158; Rate: 1.86; Lower Est.: 0; Higher Est.: 3.92)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 5838; Rate: 1.74; Lower Est.: 0.51; Higher Est.: 2.97)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Number of Cases Too Small (Number of Patients: 16; Rate: NA)

Deaths after admission for broken hip Compared to National Average: No Different (Number of Patients: 69; Rate: 2.53; Lower Est.: 0.82; Higher Est.: 4.24)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 8; Usually: 22; Always: 70
Doctors communicated well - Sometimes/Never: 8; Usually: 18; Always: 74
Receive help as soon as they want - Sometimes/Never: 16; Usually: 26; Always: 58
Pain was well controlled - Sometimes/Never: 10; Usually: 26; Always: 64
Explained about medicines before giving it to them - Sometimes/Never: 26; Usually: 18; Always: 56
Clean room and bathroom - Sometimes/Never: 15; Usually: 23; Always: 62
Area around their room were quiet at night - Sometimes/Never: 15; Usually: 32; Always: 53
Provided recovery at home instructions - Yes: 75; No: 25
Hospital rating (O to 10; 10 highest) - 6 or lower: 12; 7 or 8: 23; 9 or 10: 65
YES, would recommend the hospital: 69
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 65

Percentage of Patients who would recommend the hospital: Definitely Recommend: 69; Probably Recommend: 24; Not Recommend: 7

Surgery patients given the right antibiotic to prevent infection: 97% (Number of Patients: 476)

Patients treated at the right time within 24 hrs before or after: 85% (Number of Patients: 165)

Outpatients having surgery who got an antibiotic at the right time: 94% (Number of Patients: 193)

Outpatients having surgery who got the right kind of antibiotic: 97% (Number of Patients: 185)

ProviderNumber: 50272

Title: REDLANDS COMMUNITY HOSPITAL

Address1: 350 TERRACINA BLVD

City: REDLANDS

State Code: CA

Zip Code: 92373

County: SAN BERNARDINO

Phone Number: 9093355500

Hospital Type: Acute Care Hospitals

Hospital Ownership: Proprietary

Emergency Services: Yes

Registries: Registries: Cardiac Surgery - NO; Stroke Care - NO; Nursing Care - YES

Death from serious treatable complications after surgery Compared to National Average: No Different (Number of Patients: 32; Rate: 130.95; Lower Est.: 77.34; Higher Est.: 184.56)

Collapsed lung due to medical treatment Compared to National Average: No Different (Number of Patients: 2996; Rate: 0.51; Lower Est.: 0.08; Higher Est.: 0.94)

Breathing failure after surgery Compared to National Average: No Different (Number of Patients: 511; Rate: 6.18; Lower Est.: 0; Higher Est.: 12.59)

Serious blood clots after surgery Compared to National Average: No Different (Number of Patients: 839; Rate: 6.38; Lower Est.: 0.58; Higher Est.: 12.18)

A wound that splits open after surgery Compared to National Average: No Different (Number of Patients: 117; Rate: 1.97; Lower Est.: 0; Higher Est.: 4.09)

Accidental cuts and tears from medical treatment Compared to National Average: No Different (Number of Patients: 3089; Rate: 2.02; Lower Est.: 0.33; Higher Est.: 3.71)

Serious Complications Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Death after surgery to repair a weakness in the abdominal aorta: Number of Cases Too Small (Number of Patients: 7; Rate: NA)

Deaths after admission for broken hip Compared to National Average: No Different (Number of Patients: 93; Rate: 2.8; Lower Est.: 1.21; Higher Est.: 4.39)

Deaths from Certain Conditions Compared to National Average: No Different (Number of Patients: NA; Rate: NA)

Patient Review Communication:
Nurses communicated well - Sometimes/Never: 7; Usually: 22; Always: 71
Doctors communicated well - Sometimes/Never: 6; Usually: 18; Always: 76
Receive help as soon as they want - Sometimes/Never: 14; Usually: 32; Always: 54
Pain was well controlled - Sometimes/Never: 8; Usually: 25; Always: 67
Explained about medicines before giving it to them - Sometimes/Never: 28; Usually: 19; Always: 53
Clean room and bathroom - Sometimes/Never: 7; Usually: 21; Always: 72
Area around their room were quiet at night - Sometimes/Never: 20; Usually: 33; Always: 47
Provided recovery at home instructions - Yes: 80; No: 20
Hospital rating (O to 10; 10 highest) - 6 or lower: 9; 7 or 8: 23; 9 or 10: 68
YES, would recommend the hospital: 75
Number of completed Surveys: 300 or more

Patients who gave their hospital a rating of 9 or 10 on a scale: 68

Percentage of Patients who would recommend the hospital: Definitely Recommend: 75; Probably Recommend: 21; Not Recommend: 4

Surgery patients given the right antibiotic to prevent infection: 99% (Number of Patients: 948)

Patients treated at the right time within 24 hrs before or after: 94% (Number of Patients: 404)

Outpatients having surgery who got an antibiotic at the right time: 92% (Number of Patients: 324)

Outpatients having surgery who got the right kind of antibiotic: 98% (Number of Patients: 311)